Shipping policy

Domestic Continental United States Shipping

We offer reliable shipping via USPS, FedEx, and DHL on orders shipped within the United States. Our shipping rates and estimated delivery dates are calculated at checkout, so you can feel confident about selecting your shipping method! Exact DHL rates are determined at checkout based on package weight.

Method
Cost
Delivery
DHL eCommerce - Ground FREE on orders $50 or more
Calculated at checkout on orders below $50
3 - 8 Business Days
DHL eCommerce -  Expedited* Calculated at checkout 2 - 5 Business Days
DHL eCommerce - Expedited Max Calculated at checkout 2 - 3 Business Days
USPS First Class Calculated at checkout Calculated at checkout
USPS Priority Mail Calculated at checkout Calculated at checkout
FedEx Ground® Home Delivery Calculated at checkout Calculated at checkout
FedEx Express Saver®* Calculated at checkout Calculated at checkout
FedEx 2Day®* Calculated at checkout Calculated at checkout

 

Reliable Tracking and Delivery

Upon shipment, all orders receive reliable tracking information via email. This email will contain shipment details, a tracking number, and a link to the selected shipping carrier's website. To track the order, click on the provided tracking number in the email. Tracking information is also available in your Diabetic Sock Shop account.

Transit times are estimates and cannot be guaranteed. Delays due to carrier issues, seasonality, or weather are out of our control. All orders leave our facility on the day that we provide your tracking information via email. Once a package is shipped, we can no longer control how or when it gets to you. We appreciate your patience and understanding.

We want to ship your order to you quickly, so your order might ship in more than one package. Please allow 2 - 3 additional days before shipment for larger orders. Product availability may impact ship times.

Orders containing liquid or larger items will incur an additional $2 per item handling fee.

U.S. Non-Continental/Protectorates: USPS First Class and USPS Priority Mail shipping options are available. Rates and delivery windows are calculated at checkout.

All shipments to APO, FPO and DPO addresses are sent via USPS. Due to military handling time and location, this process can take up to four weeks for delivery.

*Expedited Shipping Exclusions and Details

Orders with expedited shipping options must be placed before 1 PM ET, Monday – Friday, to be processed for same-day shipment. Expedited orders received after 1 PM ET may not ship until the next business day. We do not offer weekend or federal holiday delivery for expedited orders.

Expedited shipping methods are not available for P.O. boxes. 

For more shipping information or assistance, please contact us.

This policy is subject to change without notice.