Returns & Exchanges If you're looking to return or exchange your order for whatever reason, we're here to help! We offer hassle-free returns through our return portal. Click below to begin. Return Policy 30 days for a full refund 90 days for an exchange or store credit You must return the product packaging with your return. Items that have been tried on must be laundered prior to return. Select items are final sale. FAQ's How do I set up a return or exchange? To set up a return or exchange, access our easy-to-use Return Portal by clicking the button above. You will need your order number and email address to process the return or exchange. When will I receive my refund? Your refund will be processed back to the original form of payment once the item(s) arrive at our warehouse. Please allow 24-48 business hours for the refund to post to your account. When will I receive my exchanged order? Once the returned package is scanned at USPS, the new order will be automatically processed and shipped from our warehouse. What is the cost of a return label? Our prepaid USPS return shipping labels are $6.95 and will be deducted from your refund. Exchanges are free to process. How do I print this return label without a printer? If you don't have a printer, please give us a call and we can mail your label to you. Some return/exchange labels can be printed at your local post office, depending on your location. Please note: Returned items are shipped via USPS. You will need to drop the return items in a mailbox, at your local Post Office, or schedule a parcel pick-up through the United States Postal Service Website. Please address all returns or exchanges to the following: DiabeticSockShop.com, Attn: Returns/Exchanges1840 Enterprise Drive, Rochester Hills, MI 48309. If you need further assistance with your return or exchange, we're here to help. Please contact us at: Phone Toll Free: 855-363-0155(MON-FRI 9 AM - 5:30 PM EST) Online: firstname.lastname@example.org or contact us using our live chat tool Qualifying orders returned without prior authorization will be subject to a restocking fee. Any applicable shipping and order processing charges will be deducted from the refund. This includes a $6.95 return label fee, if used. If the return is a result of an incorrect shipment or product defect, we will provide a return label free of charge. Prices on exchanges will be based on the website price at the time the exchange was requested. Snags, runs and holes can develop in the product over time, as with similar products. These occurrences will not be considered defects and will not qualify for a return or exchange. Refunds may take 4-10 business days to post to your account after processed. For more information regarding credits to your account, please contact your card issuer or payment processor. This policy is subject to change without prior notice.