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Shipping Policy

ATTN CANADIAN CUSTOMERS: Please be aware your package may be affected by the Canada Post labour dispute. It is anticipated there will be long and unpredictable delays for the foreseeable future, including into January 2019.

We offer fast, free economy shipping on all orders placed online and shipped within the United States. Phone orders will incur an additional $3 shipping & handling fee.

With over $10 Million in inventory, we are proud to ship 99% of orders received by 1:00pm Eastern Time the same or next business day.

Domestic Shipping-Cost Breakdown

Method
Cost
Delivery
ECONOMY FREE 7-10 Business Days
STANDARD (BEST VALUE) $3.99 3-6 Business Days
EXPEDITED $6.99 2-4 Business Days
TWO-DAY $12.99 1-2 Business Days
ONE-DAY $29.99 1 Business Day

Note: Expedited orders received after 1:00PM Eastern Time may not ship until the following business day. Please allow 2-3 additional days for larger orders. Expedited methods require a physical address. No P.O boxes. All shipment to APO, FPO and DPO addresses are sent via USPS. Due to military handling time and location, this process can take up to four weeks for delivery. Because we want to ship your order to you quickly, your order might ship in more than one package. 

Standard and Priority shipping will travel with USPS/DHL Global Mail, while Ground, Two Day and Next Day will travel with FedEx.

International Shipping

International shipping is available via DHL Global Mail or USPS Global Mail. Rates vary by country and will be provided during checkout. Due to potential customs delays, we cannot provide estimated delivery times on international shipments. However most arrive within 7-14 business days. Taxes & duties will be collected at the time of delivery. We are not responsible for these costs. Any paperwork required by the destination country will be completed at the time of shipment and can not be changed or altered. Prices are listed in US Dollars.

Canada Shipping: Shipments to Canada are made via DHL Global Mail or USPS Global Mail with final delivery by Canada Post. Shipments typically take 7-10 business days for delivery, but may take longer due to customs delays. Taxes and duties fees will be collected at the time of delivery. We are not responsible for these costs. Any paperwork required by the destination country will be completed at the time of shipment and can not be changed or altered. Prices listed are in US Dollars.

PLEASE NOTE: Select brands are ineligible for international shipping.

Tracking: If an email address was provided, tracking information will be sent upon shipment. Most orders are shipped the same or next business day. This e-mail will contain shipment details including a tracking number and a link to the carrier's website. To track the order, click on the provided tracking number. To track an order on DiabeticSockShop.com, visit Order Status page, or log in to your account.

For more information, please email or call 855-363-0155, Monday through Friday: 9AM-5:30PM EST.

This policy is subject to change without notice.

I originally ordered 6 pairs of the Doc Ortho socks to try. I don't have diabetes but I've had trouble finding socks that wouldn't leave a ridge in my skin. I also had a problem with socks sliding down in my shoes. BOTH PROBLEMS SOLVED!!! Can't say enough good things about the socks and service! I'm back for more and I tell everyone about them. Great Job!
- kathleen panzarella